for leaders

As an administrator, you are aware of the nearly two-year process Bon Secours has undertaken to build the best possible electronic medical records system through ConnectCare powered by Epic, a company with 30-plus years in the medical software industry.

To ensure that you and your department are fully prepared to transition into ConnectCare use, this area of the Web site has been dedicated to answering your questions and providing resources specific to your needs.

Your engagement with ConnectCare is essential to the success of this new initative and the powerful impact it can have on our entire health system. 

How do I register my department employees in ConnectCare classes?

BSHR is handling ConnectCare registrations through a centralized process. All employees should speak with their manager regarding registration. Managers should work directly with the ConnectCare training lead, Kris Newton, to register for assigned classes. Any changes to classes should be handled by the manager, who will complete a class change request form and send it to BSHR_ConnectCareTraining@bshsi.org.

Our patients are receiving world class outcomes and more focused care.
Darlene Stephenson
Vice President of Operations
Mary Immaculate Hospital

Our staff now has the flexibility to access and respond to diverse patient needs in real time.
Jeff Doucette
VP of Emergency Services/Chief Nursing Administrator
Mary Immaculate Hospital

find the training center

Bon Secours Training Center
700 Independence Pkwy.
Suite 400
Chesapeake, VA 23320
View map & directions.

have a question? contact us!

Training Problem?

For issues registering employees and staff, email our coordinator or call us at (757) 391-7440.

For problems with physician registration, call the hotline at 1 (866) 917-2747.

Need Tech Support?

Call our 24/7 Physician Support Line at (757) 215-3555.

General Questions?

Reach out to our designated ConnectCare reps:

Cindy Hicks, HSR
(757) 870-0806
James Sammons, MD
(757) 886-6756

Sisters of Bon Secours USA|Bon Secours International|Bon Secours Health System