contact us

The ConnectCare team is committed to your success with the system by sharing the information, resources and knowledge you need.

Employees with questions during Go-Live should ask Credentialed Trainers (purple shirts) and Super Users (pink shirts) for real-time help. Still need help? Call Central ISSC Support at (804) 627-5070.

Physicians with questions during Go-Live can call (804) 287-3555 for support.

Need a shuttle to off-site parking at SportQuest? Call (804) 787-4592.

St. Francis Medical Center staff should review these important parking details and the shuttle schedule during the Go-Live period.

For questions about St. Francis-related ConnectCare training contact:
Paige Phillips
Courtney_Phillips@bshsi.org

For questions about training for Shared Services or Vendors contact:

Johane Kendall
(804) 289-6383
Johane_Kendall@bshsi.org
or
Joni Wade
Richmond ConnectCare Administrative Director
(804) 289-6382
Joni_Wade@bshsi.org

For other issues, concerns, ideas or comments, please contact a member of the ConnectCare team.

Terrence Dennis
Enterprise Project Director
Terrence_Dennis@bshsi.org

John Snoddy, M.D.
Clinical Medical Informatics Director
John_Snoddy@bshsi.org

Wendell MaHan
Director, Business Development & Communications
Wendell_Mahan@bshsi.org

For Employees:
To sign up for classes, proficiencies and charting tools, call to speak with a ConnectCare training registrar at (804) 289-5141 or e-mail connectcaretr@bshsi.org. ConnectCare experts are available to assist you with scheduling your training.

Bon Secours is very excited to bring ConnectCare to our hospital in Hampton Roads. This state-of-the-art electronic medical records program will enable us to fulfill our vision as the top-tier health care system in the Mid-Atlantic.

ConnectCare is vital to our efforts to work smarter to provide better, more cost effective care. With this technology, we will achieve our goal of reducing our reliance on paper and designing a streamlined process that allows our caregivers to focus on patient care. More time to engage with patients will lead to improved clinical outcomes.

This is the key to service excellence – partnering with our patients in their health and healing.

Sincerely,
Michael K. Kerner, CEO
Bon Secours Hampton Roads

questions? contact us!

For General Questions
Cindy Hicks, HSR, (757) 870-0806
James Sammons, MD, (757) 886-6756

ConnectCare Training
BSHR Training: BSHR_ConnectCareTraining@bshsi.org
or (757) 391-7440
PhysicianRegistration: 1 (866) 917-2737

24/7 Physician Support Line
(757) 215-3555

training center location

ConnectCare Training Center
700 Independence Pkwy.
Suite 400
Chesapeake, VA 23320
+ Map & Directions